Terms of Engagement

Definitions and parties

In these terms, “Park Lane,” “the firm,” and “we” refer to Park Lane Travel Limited Liability Company, a Swiss company registered under UID CHE-100.778.525, trading as Park Lane Travel Club Switzerland. “The member” and “you” refer to the individual or family accepted into membership and party to this agreement.

“Resolution desk” means the twenty-four-hour telephone service Park Lane operates for the benefit of its members. “Travel director” means the senior employee of the firm assigned as the member’s primary point of contact.

On membership

1. 1.Membership of Park Lane is by application and acceptance only. We accept new members at the directors’ discretion and may decline an application without stating a reason.
2. 2.Membership is billed monthly, in advance, and continues from month to month by mutual agreement.
3. 3.The membership fee is a retainer for the work of our travel directors and the resolution desk; it is not a deposit against future travel and is not refundable in respect of unused services within a membership month, save as set out in Section vii.
4. 4.The cost of travel arrangements — flights, accommodation, transfers, dining, and any other component — is separate from the membership fee and is invoiced against each itinerary.

On the services we provide

1. 1.We compose bespoke travel itineraries on a member’s instruction and place bookings with our partner suppliers on the member’s behalf.
2. 2.We operate a twenty-four-hour resolution desk for members, contactable by the dedicated number provided in the member’s travel dossier.
3. 3.We do not act as principal for any travel arrangement booked through us. Each component — accommodation, transport, restaurant, and so on — is a contract between the member and the relevant supplier. Park Lane acts as the member’s agent in placing these contracts.
4. 4.Where an arrangement constitutes a package or linked travel arrangement within the meaning of the Pauschalreisegesetz, the consumer-protection provisions of that Act apply in addition to these terms.

On fees, billing, and payment

1. 1.The monthly membership fee is invoiced in advance, on or before the first day of each month.
2. 2.Travel arrangements are billed against the agreed itinerary in advance of departure or as separately set out in writing for the particular journey.
3. 3.We pass through partner rates without markup. Where rebates, volume discounts, or other consideration are received from a partner in respect of a member’s booking, those amounts are credited to the member’s account.
4. 4.Invoices are payable within fourteen days of issue. Late payment is charged interest at the statutory Swiss rate.
5. 5.All amounts are denominated in Swiss francs unless otherwise expressly agreed.

On cancellation and changes

1. 1.A member may cancel any arrangement at any time. The member is responsible for any non-refundable amounts already paid by Park Lane to suppliers and for any cancellation charges levied by suppliers under the suppliers’ own terms.
2. 2.We will set out the cancellation position in writing before any irreversible booking is made. Bookings carrying significant cancellation exposure are flagged plainly.
3. 3.Where Park Lane cancels an arrangement (for safety, regulatory, or comparable reasons), no Park Lane fee is charged for that arrangement, and we will recover what we reasonably can from suppliers on the member’s behalf.

On responsibility and liability

1. 1.Park Lane will exercise reasonable skill and care in the composition and management of every itinerary.
2. 2.We do not accept liability for the failure or default of independent suppliers, save where such failure is the result of our own negligence in selection or instruction.
3. 3.We do not accept liability for circumstances outside our reasonable control — including, without limitation, acts of God, war, civil disturbance, weather events, public-health emergencies, and the actions of governments.
4. 4.Subject to the following sentence, our maximum liability to a member in respect of any claim shall not exceed the total membership fees paid by that member in the twelve months preceding the event giving rise to the claim.
5. 5.Nothing in these terms limits liability for personal injury or death caused by Park Lane’s negligence, for intent or gross negligence, or otherwise where Swiss law prohibits such limitation.

On the member’s responsibilities

1. 1.The member is responsible for ensuring they hold valid travel documents — passport, visa, vaccinations — for the journey planned. We will advise on these requirements but cannot warrant the accuracy of governmental information.
2. 2.The member is responsible for taking out appropriate travel insurance. We will assist in selecting suitable cover but do not arrange it as principal.
3. 3.The member is responsible for the accuracy of information provided to us — names as printed on passport, dietary or medical requirements, dates and ages of travelling companions, and so on.
4. 4.The member is responsible for compliance with the laws of the destinations to which they travel.

On termination

1. 1.A member may end their membership at any time by writing to the firm. Where the member ends their membership during a month for which the fee has been paid, the unused portion of that month’s fee is refunded pro rata.
2. 2.Park Lane may end a membership at any time, on reasonable notice, where in the directors’ judgement the relationship has become untenable. The unused portion of the current month’s fee is, in such cases, refunded in full.
3. 3.Termination does not affect any obligation existing between member and supplier under bookings already confirmed.

On confidentiality and data

Confidentiality is governed by our Privacy Notice and our Member Charter, both available on this website. In short: we treat every member’s information in confidence, do not share it except as strictly required, and do not retain it longer than necessary.

On governing law and jurisdiction

1. 1.This agreement is governed by the substantive law of Switzerland, excluding its conflict-of-law rules and excluding the United Nations Convention on Contracts for the International Sale of Goods.
2. 2.The exclusive place of jurisdiction for any dispute arising under or in connection with this agreement is the ordinary courts of the Canton of Zug, Switzerland.
3. 3.The mandatory consumer-protection rules of the member’s country of habitual residence are not affected by this clause.

On these terms

1. 1.We may revise these terms by giving at least sixty days’ written notice to members. Notice will be sent to the email address on file and posted on this page.
2. 2.Where a revision materially increases a member’s obligations or reduces our own, the member may end their membership without penalty before the revision takes effect, with a pro-rata refund of the current month’s fee.